Mystery shop – weekly results
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Grocer 33‘Inviting, clean’ Waitrose wins in a week of low scores
Waitrose staff were easy to find and one customer service agent was ‘super helpful’, our shopper said
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Grocer 33
Sainsbury’s impresses with ‘happy’ staff and good stock
Shop floor staff were easy to find, very friendly, and happy to help find an item
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Grocer 33
‘Attractive’ Waitrose store wins Leeds mystery shop despite IT glitch issues
Waitrose prevailed despite IT troubles leading to availability issues across its estate
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Grocer 33
Fully stocked Morrisons in Peckham wins our Grocer 33 mystery shop
The full basket was its second of the year and only the sixth achieved across all the retailers in the first 47 weeks of the competition
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Grocer 33
Full marks for service at winning Cornish Waitrose
The store, which has a small local population but a strong uptick in trade over the summer, scored 76 points overall
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Grocer 33
Morrisons delivers a ‘good feel’ with high standards
Morrisons Cwmbran took the crown on service and availability this week, thanks to excellent store standards
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Grocer 33
Top shop floor service seals the win for Asda Clydebank
Checkout service, staff and well-stocked shelves all impressed at Asda
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Grocer 33
Well staffed Waitrose Milngavie comes in miles ahead of its rivals
The store was relatively quiet with an easy-to-follow layout, and staff were helpful
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Grocer 33
Waitrose best supermarket in Reading mystery shop
At 25,000 sq ft the winning store is the largest of three Waitroses in the area
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Grocer 33
Sainsbury’s beats low-scoring rivals with high standards
The store made a good impression from the off. It scored full marks on its car park, which had no queue to enter or exit
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Grocer 33
Waitrose Lichfield wins Easter shop with attractive displays
Our shopper noted the fruit and vegetable section was tidy and well stocked, while the shop floor service was excellent
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Grocer 33
Staff at Tesco South Wigston ‘happy and willing to help’ in Grocer 33
In a competitive week across the board, Tesco’s South Wigston store claimed victory with 79 points
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Grocer 33
Near-perfect mystery shopping score for ‘clean and tidy’ Morrisons Livingston
First impressions were strong, thanks to a car park that was “very adequate for the store size”
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Grocer 33
‘Friendly and welcoming’ Waitrose beats rivals to the win
Waitrose in Petersfield had excellent store standards and plenty of staff available
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Grocer 33
Winning Tesco store has the edge on service and availability
Tesco narrowly won with a score of 82, while Waitrose racked up 80 points
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Grocer 33
Waitrose Formby weathers fruit & veg supply problems best
It scored 74 points thanks to excellent service and better availability than rivals
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Grocer 33
Sainsbury’s best on service as other stores disappoint
Sainsbury’s in Hempstead Valley was ‘impressively tidy’ with ‘friendly, efficient’ staff
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Grocer 33
Asda manages near-perfect score in Online 33
Our shopper was “very satisfied” with the speed of the online order, the quality, prices and shelf-life of the goods
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Grocer 33
Waitrose’s store standards leave its rivals in the dust
Our shopper’s first impression was of a “lovely” Valentine’s display
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Grocer 33
‘Tidiest’ Waitrose wins in week of low store standards
The branch scored 77 points thanks to its “nice atmosphere”
