All Service & availability articles – Page 2
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Grocer 33‘Tidiest’ Waitrose wins in week of low store standards
The branch scored 77 points thanks to its “nice atmosphere”
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Grocer 33
Tesco wins with ‘appealing’ displays and helpful staff
Every staff member our shopper spoke to was ‘polite and helpful’, earning the store full marks on shop floor service
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Grocer 33
Morrisons beats discounters to best in-store experience
Morrisons scored 75 points for its efficient and friendly store in Oxted
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Grocer 33
Pleasant, careful staff help Waitrose Otley top the table
Our shopper was impressed by Waitrose’s meat, deli and bakery counters
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Grocer 33
Sainsbury’s takes Grocer 33 win as Waitrose lands in last place
The Blackwood store in South Wales scored 80 points thanks to its standout service
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Grocer 33
Smaller Sainsbury’s store impresses our mystery shopper
In a week of poor availability, Sainsbury’s Strathaven took the win with just two items out of stock, as well as excellent service and store standards
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Grocer 33
Staff members are Tesco’s best asset in winning store
Our shopper said staff ‘gave their full attention with a smile’ in Tesco Montrose
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Grocer 33
‘Thoughtful, diligent’ staff at Morrisons take the win
The store felt “very seasonal and well thought out”, and there was a “sense of calm” despite being busy
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News
Strikes behind shortage of crackers ahead of Christmas
A swathe of cream crackers SKUs are listed as out of stock on supermarket websites following strike action at the Jacob’s factory in Aintree
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The Big Interview
Waitrose’s Charlotte Di Cello on Christmas and egg shortages
Waitrose is under the cosh with falling sales and a troublesome IT upgrade. But its commercial director is confident a focus on quality can see it through
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News
Filippo Berio victim of £5k olive oil theft from distribution lorry
The business has asked for anyone who is offered its Organic Extra Virgin Olive Oil under suspicious circumstances to get in touch
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Grocer 33
Waitrose store is ‘a pleasure’ with ‘helpful, polite’ team
Waitrose stormed to victory with its second win in a row this week
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News
Allied Bakeries ditches long-struggling Bürgen bread brand
The customer service account for sister brand Kingsmill confirmed Bürgen had been discontinued on Twitter
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Grocer 33
Clean and spacious Waitrose Sandbach leaves its rivals in the dust
Competitors struggled on store standards, checkout service and availability
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News
Nestlé wraps Quality Street chocolates in different colours due to foil shortage
The Green Triangle has been wrapped in gold packaging, while Orange Crunch has been packaged in dark bronze foil in a limited run of cartons, tubs and pouches
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News
Lidl ‘well stocked for Christmas’ after sporadic localised summer availability issues
Lidl GB chief Ryan McDonnell acknowledged there had been sporadic localised issues throughout the summer but said it was ‘well stocked’ for the festive season
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Grocer 33
Tesco comes out top in high-scoring week for service
Tesco Callington impressed with polite staff and high store standards this week
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Comment & Opinion
What is the industry going to do to tackle the availability ‘permacrisis’ that has descended?
The gaps on the shelves aren’t just physical. There’s a knowledge gap that needs to be filled
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Grocer 33
‘Friendly and chatty’ Waitrose Frimley staff impress in Grocer 33
Waitrose Frimley took the top slot with 72 points this week thanks to its strong store layout and “pleasant shopping experience”
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News
Waitrose denies IT system woes are causing poor availability ahead of Christmas
The supermarket has insisted it has better stock availability than some rivals, in response to a report in The Sunday Times
