All Service & availability articles – Page 3
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Grocer 33‘Super-friendly’ Morrisons staff help store seal victory
Store standards at Morrisons were good, despite some gaps on shelves
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Comment & Opinion
Mars removing Bounty from Celebrations is a classic PR distraction tactic
Getting shoppers talking about Bounty is more comfortable for the supplier than chat about shrinkflation, shortages or reformulations
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Grocer 33
Morrisons Stamford takes G33 service win in low-scoring week
A solid performance on checkout experience and store layout lifted Morrisons to the win
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Grocer 33
Waitrose partners go ‘above and beyond’ in Hove branch
Waitrose impressed this week but supermarkets struggled with availability across the board
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News
McCoy’s axes Muchos – but looks poised to launch new Epic Eats brand
A spokeswoman for owner KP Snacks confirmed Muchos had been withdrawn to make way for additional flavours and formats
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Grocer 33
‘An easy experience’ for our mystery shopper at Tesco Ellon store
Tesco Ellon claimed the top spot this week with an impressive score of 80 out 100
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News
Argos rapped by ASA over ‘misleading’ Xbox online ad
Two complainants challenged statements such as “last purchased one minute ago” and “selling fast! purchased 24 times since your last visit”
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News
Frosties disappears from supermarkets amid packaging supply issues
At the time of writing, all Frosties cereal SKUs were out of stock online in Tesco and Morrisons
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News
Nestlé shrinks Coffee Mate packs by 50g to mitigate soaring costs
The old 500g packs have been swapped for new 450g ones, The Grocer can reveal
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Grocer 33
Harrogate Waitrose store of week despite availability issues
Our shopper described the shop as ‘a nice enough store, but with very poor stock levels’
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Grocer 33
Morrisons wins Grocer 33 but still fails to deliver all the Green Issue goods
Our shopper found its simple layout and “great signage” helpful
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Grocer 33
Helpful staff boost scores as Asda Cheltenham lands the winning spot
Our shopper praised the “friendly, polite and helpful” service and “easy to shop” store
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Grocer 33
Waitrose Altrincham shines in mystery shop with ‘excellent’ standards
On all occasions our shopper asked for help “staff were super helpful, friendly and engaged”
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Grocer 33
‘Well presented’ store and helpful staff seal win for Tesco Pontypool
Staff were easy to find and all ‘extremely helpful’
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News
Soya milk shortage follows ‘production challenges’ at Alpro factory
A spokeswoman for Danone told The Grocer supermarkets were ‘temporarily experiencing some low availability’ of Alpro soya milk
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News
Sainsbury’s begins nationwide Restaurant Hub rollout with Sydenham launch
The concept is being executed in partnership with Boparan Restaurant Group
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Grocer 33
Sainsbury’s Crawley is best for service and availability in this week’s mystery shop
Sainsbury’s scored well on service and availability. The store standards were average
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Comment & Opinion
Supermarkets are missing out by ignoring online reviews
Grocery retailers can use reviews to gain local insights, says Mike Fantis, VP & managing partner at DAC Group
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Grocer 33
Tesco Dundee store impresses on service as supermarket rivals disappoint
Tesco was a rarity this week, scoring highly for good service as the rest of the field floundered on this Sunday morning shop
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Grocer 33
Morrisons staff help provide a ‘memorable’ mystery shopping experience
Our shopper was “impressed” by the Morrisons store and said “the helpfulness of the staff” stood out
