All Service & availability articles – Page 4
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Grocer 33Sainsbury’s wins Grocer 33 service battle with excellent scores across the board
The Whitley Bay store scored 85 points, performing well across almost every area
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Grocer 33
Asda wins on service and availability for first time since March
The store had “an efficient feel to it” with a range of amenities
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Grocer 33
‘Outstanding’ Tesco beats dismal mystery shopping scores from rivals
A single out-of-stock item prevented a near perfect score for Tesco
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Grocer 33
Low scores all round for pre-heatwave stock availability in Friday mystery shop
This was a tough week across the board for the stores we visited
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News
Lidl says ‘stock issues’ to blame for empty freezers and chillers
Shoppers have tweeted pictures showing low stock levels in three Lidl stores in the south west of England during the past 24 hours
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Grocer 33
Waitrose Egham tops rivals with ‘impeccable service’
Waitrose saw off close rivals Sainsbury’s and Iceland this week with impressive customer service
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News
Tesco Heinz spat ends with no price rises for key summer products
Tesco and Heinz revealed on 8 July their dispute was over, but did not give details at the time
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Grocer 33
Waitrose takes the lead with solid availability and hardworking staff
Despite Waitrose Gerrards Cross being a small branch, it earned the best availability score this week
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News
Mondelez halts production of Oreo Thins after sales decline
‘We regularly review and refresh our range to ensure we’re bringing the most relevant products to our customers’, said Mondelez
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News
Costa Coffee and McDonald’s co-fund cup recycling scheme across Roadchef sites
Cups from any brand – not just McDonald’s and Costa – can be recycled using the system
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News
Tesco and Mars face off over petfood prices
It is understood the petfood giant – which owns Sheba, Whiskas, Pedigree and Cesar – has paused supply to the retailer
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News
Supermarket customer satisfaction rises as complaints in other sectors reach record levels
M&S Food was the highest-ranked supermarket when the index was last published, in January. Aldi came highest among its rivals in July 2021
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Comment & Opinion
Heinz Meanz Buziness with Cost Price Increasez, but at what cost?
The game of risk has only escalated with the Tesco trade dispute. On both sides
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Grocer 33
Sainsbury’s Chesterfield is top scorer on customer service
It was a tough race for the Grocer 33 podium this week, but Sainsbury’s snagged the top spot
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News
Camelot loses £283.2m in lottery sales as cost of living soars
Returns to good causes from National Lottery sales, however, were the highest yet for a second year running
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Comment & Opinion
What’s causing the decline in customer service in our supermarkets? And should we be concerned?
The pandemic will rightly be remembered as the industry’s finest hour
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Grocer 33
Tesco’s Blandford Forum store impresses with store standards and availability
Our mystery shopper said the 12,869 sq ft store was very clean, tidy and well stocked
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News
Sunflower shortage forces McCain move to blended oil products
‘With any change to our products, our priority is to ensure they remain at the same high level of quality and taste consumers expect’, said McCain
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News
UK retailers lose £18m in sales due to out-of-stock cooking oils
According to NielsenIQ, 4% of all fmcg products have been out of stock for four days since the beginning of 2022
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News
Customer service and store standards slump at supermarkets as supply chain crisis hits home
There was no change in the winners of the 2022 Grocer 33 awards for price, service and availability, but our annual review reflects significant disruption
