All Service & availability articles – Page 8
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Grocer 33Winning Waitrose still victim to bare shelves seen across the board
Like mystery shops we conducted at the other mults many shelves looked bare
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News
Tango vows return to Tesco after weeks of supply challenges
A spokesman for Tango owner Britvic told The Grocer the brand had “recently encountered a supply issue impacting the production of Tango Orange”
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Grocer 33
Aldi comes out bottom as ‘beautiful’ Asda store snags win
With 91 points, this “beautiful, clean and spacious” branch delivered on all main fronts
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Comment & Opinion
Morrisons must ensure McColl’s availability woes are a blip if it is to succeed as a supplier
Morrisons is clearly looking to court more independent retailers to switch to its wholesale supply arm
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Grocer 33
Sainsbury’s delivers strong service at well-staffed store
Sainsbury’s staff impressed our mystery shopper in a week of unimpressive scores across the board
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News
Quaker Oats falls victim to supply issues after PepsiCo IT upgrade
PepsiCo confirmed the upgrade had disrupted the supply of Quaker Oats after shoppers took to social media to complain about shortages
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News
M&S does not expect Christmas supply shortages, CEO Steve Rowe says
M&S pre-tax profit for the 26-weeks to 2 October was £187.3m, compared to a £87.6m loss a year ago
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News
Ongoing supply issues risk damaging brand loyalty, claims report
Eighty-five per cent of respondents would rather switch brands than wait for their favourites to arrive
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Whitepapers
How self-service can help scale e-grocery click and collect
The current driver shortage in the UK could trigger a trend to push up the costs of all forms of deliveries, including for e-groceries.
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Comment & Opinion
What Sainsbury’s has been doing to shore up Christmas supply
CEO Simon Roberts used Sainsbury’s H1 results to reassure the City on its efforts to secure sufficient product and driver capacity to deliver “a Christmas to remember”
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Grocer 33
Waitrose scores easy win, Morrisons provides ‘poor’ shopping experience
Waitrose landed its first Grocer 33 store of the week award since early September
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Whitepapers
Delivering promotional excellence in grocery and convenience retail
Promotions can be a double-edged sword. Done well, they can be among your most powerful revenue drivers. But poorly executed and they seriously impact the customer experience -jeopardising sales and revenue targets.
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Grocer 33
Sainsbury’s stands out in a week of middling scores
Our mystery shopper highlighted the cleanliness of the store as well as the good atmosphere and polite staff
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Whitepapers
Volume vs Efficiency: How data science is evolving sampling, fast!
In 2021 the Triyit community answered millions of questions every month - giving honest, detailed feedback about their product sampling experiences, whilst sharing unique insights into their shopping habits, lifestyle and personal influences.
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Grocer 33
Tesco wins with perfect availability, guest retailer Iceland takes last spot
Availability improved across the board this week
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News
Walkers crisps hit by supply disruption after IT upgrade at PepsiCo
The Grocer understands PepsiCo has asked customers across the trade to slash one entire promotional cycle from shelves and remove Walkers products from off-shelf feature space
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Grocer 33
Sainsbury’s Horsham clear winner with solid stock availability and good customer service
The branch was a good size, well presented and had a good variety of products on offer
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News
Wholesalers say flow of goods is worse than at pandemic start
Several wholesalers told The Grocer this week major supplier availability was currently between 80%-85%
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Grocer 33
Tesco’s ‘calm’ branch has slight edge over Morrisons’ untidy store
Just one point separated Tesco and Morrisons in this week’s Grocer 33
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News
Consumers fear Christmas food & drink shortages
A third of shoppers have already begun stocking up on food and drink for Christmas or are planning to before the end of October.
